PRE-ORDER TERMS & CONDITIONS - 2022
Item 1 - Parties to the Pre-Order Agreement
This agreement is between Hide & Seek Kids as agent for Enterprise Brands Pty Ltd and the person who has initiated this Pre-Order Agreement (“you”, “Pre-Order Contact”). The Pre-Order Contact is at all times, the only party to the Pre-Order Agreement, responsible for Pre-Order payments, compliance with the Pre-Order Agreement, and liable for any breach of the Pre-Order Agreement. Any requests to change the order or cancel the Pre-Order can only be made by the Pre-Order Contact.
Item 2 - How and when your product is purchased
Once your Pre-Order has been initialised by a Hide & Seek Kids team member and a deposit has been received by Hide & Seek Kids, this Pre-Order Agreement covers you with respect to your order.
Notwithstanding anything contained in these terms and conditions or elsewhere on the Hide & Seek Kids website, Hide & Seek Kids makes no representation or commitment to supply with respect to any chosen order until such time as the application has been correctly submitted to Hide & Seek Kids, payment finalised, and the order approved by a team member.
Item 3 - Commencement and completion dates
The commencement date of this Pre-Order Agreement is the "Date Placed" specified on the order receipt. A deposit must be received within seven (7) days of the Pre-Order being initialised or the Pre-Order application will be cancelled.
The cooling off period is seven (7) days from the order placed date on the invoice.
The finalisation date for completing the Pre-Order is specified in the Pre-Order approval email. The final date for all Christmas Pre-Order is: Sunday 20th November 2022 (5:00pm). Orders finalised after the completion date may delay the shipping time and as a result may not arrive by the required time.
Important: Hide & Seek Kids cannot be held liable if the order is dispatched after the Christmas cut-off dates. Hide & Seek Kids displays these dates once made available via the website on a click to close window. These dates are strict and must be used in your Christmas planning.
Item 5 - Paying off Pre-Order prior to Completion date
Orders can be paid off earlier and if stock is available it can be dispatched, please check with staff prior to paying off the Pre-Order.
This is strictly a Christmas Pre-Order.
Item 6 - Methods of payment
Option 1: Visa and MasterCard cards can be used via “My Account” through the Hide & Seek Kids website or visiting Hide & Seek Kids during business hours.
Item 7 - Timing and amount of payments
A deposit of $150 is required to initiate a Pre-Order. Thereafter, a minimum payment must be made every 28 days from the commencement date detailed in Item 3. You may decide to pay more frequently if you wish.
Item 8 – Termination charge
If you decide you do not wish to proceed with your purchase and cancel the Pre-Order at any time before the order is dispatched or if the Pre-Order Agreement is terminated by Hide & Seek Kids, a termination charge of $150 will be deducted from monies paid towards the Pre-Order. This termination charge of $150 is a genuine pre-estimate of the costs to process a terminated Pre-Order Agreement and incorporates system transaction costs, business administration costs, merchant charges and cancellation processing costs. The balance of monies received will be refunded to your nominated bank account.
Item 9 – Cancellation
In the event you wish to cancel the Pre-Order, a cancellation is only accepted by Hide & Seek by e-mail to: email@example.com. Please include your Invoice Number and a nominated bank account for any monies owing.
Item 10 - Failure to complete
In the event you fail to complete all payments by the period detailed in Item 3, the Pre-Order Agreement may be terminated at the discretion of Hide & Seek Kids. If this should occur and the Pre-Order Agreement is terminated, the conditions outlined in Item 6 will apply.
Item 11 - General conditions
Hide & Seek Kids reserves the right to terminate this Agreement in the event of any breach of this Agreement or illegal conduct by you, or otherwise as permitted under the Australian Consumer Law. The Australian Consumer Law (ACL) provides consumers with guarantees that cannot be excluded, restricted or modified. The Pre-Order Agreement does not affect any rights you have under the ACL or any other legal rights which cannot be excluded or modified. However, to the extent permitted by the ACL and subject to any other legal restriction, Hide & Seek Kids excludes any terms, conditions, warranties, guarantees or other liability that may apply to Hide & Seek Kids in respect of the Pre-Order Agreement or anything done under it. For services other than services of a kind ordinarily acquired for personal, domestic or household use or consumption, Hide & Seek Kids limits its liability, as permitted by the ACL, at its option, to the re-supply of the services or the payment of the cost of having the services supplied again. Unless you acquire anything under the Pre-Order Agreement as an individual and wholly or predominantly for personal, domestic or household use or consumption and Hide & Seek Kids cannot exclude liability, then Hide & Seek Kids is not liable for any loss or damage, including any indirect, special, consequential or economic loss or damage, whether or not arising from default or negligence by Hide & Seek Kids or its employees, agents or contractors.
Accepting the Terms and Conditions I acknowledge that I have read and fully understand the following policies:
What information do we collect?
We collect information from you when you register on our site, place an order or fill out a form.
When ordering or registering on our site, as appropriate, you may be asked to enter your: name, e-mail address, phone number, credit card information or delivery address. You may, however, visit our site anonymously.
Google’s use of the DART cookie enables it to serve ads to your users based on their visit to your sites and other sites on the Internet.
What do we use your information for?
Any of the information we collect from you may be used in one of the following ways:
– To personalize your experience
Your information helps us to better respond to your individual needs.
– To improve our website
We continually strive to improve our website offerings based on the information and feedback we receive from you.
– To improve customer service
Your information helps us to more effectively respond to your customer service requests and support needs.
– To process transactions
Your information, whether public or private, will not be sold, exchanged, transferred, or given to any other company for any reason whatsoever, without your consent, other than for the express purpose of delivering the purchased product or service requested.
– To send periodic emails
The email address you provide for order processing, will only be used to send you information and updates pertaining to your order as well as sales, company news, updates, related product or service information and deals that may be of interest to you.
You may choose to Opt-out, see Opting out below for more details.
How do we protect your information?
We implement a variety of security measures to maintain the safety of your personal information when you place an order.
We offer the use of a secure server. All supplied sensitive/credit information is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our Payment gateway providers database only to be accessible by those authorized with special access rights to such systems, and are required to keep the information confidential.
After a transaction, your private information (credit cards, email address, phone number, etc.) will not be stored on our servers.
Yes (Cookies are small files that a site or its service provider transfers to your computers hard drive through your Web browser (if you allow) that enables the sites or service providers systems to recognize your browser and capture and remember certain information.
If you prefer, you can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies via your browser settings. Like most websites, if you turn your cookies off, some of our services may not function properly. However, you can still place orders by contacting customer service.
At any time you may opt out of receiving any communications from us (other than as required for our primary purpose or by law). Unless you opt out, your consent to receive communications from us and to the handling of your personal information as detailed above, will continue.
You may opt out by through your control panel (Requires your log-in) via the Campaign Subscription Center.
Do we disclose any information to outside parties?
We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others rights, property, or safety. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.
Third party links
Occasionally, at our discretion, we may include or offer third party products or services on our website. These third party sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these sites.
Terms and Conditions
Please also visit our Terms and Conditions section establishing the use, disclaimers, and limitations of liability governing the use of our website.
Customer Review system
By posting your customer review via our Product pages or our Customer review entry form, we reserve the right to review and publish your review on any of Hide and Seek Cubbies material. We will not alter or change your message unless made unpublishable due to technical restrictions, and if changes do occur, we will keep our best to maintain your review’s original intention and message. (Technical limits such as symbols ‘&’ or ‘-‘ cannot be used in our review system)
We may use your first name and first letter of your surname for the integrity of our published customer reviews. If you wish to be anonymous in your published review, please contact us on firstname.lastname@example.org.