All products from Hide & Seek Kids go through strict quality control inspections. However, in the rare occasion, if there are faults, please let us know and we will rectify the issue promptly.
If you have a faulty or damaged product, please email through to firstname.lastname@example.org with supporting pictures, your invoice number and basic details.
Warranty Terms and Conditions
Hide & Seek Kids provides a full 12-month Warranty on all new products sold. The warranty begins on the date of purchase (refer to invoice date). Approved warranty claims are for replacement parts only, paint or installation is not covered.
All damages in transit/or when cartons are opened must be noted on the delivery paperwork and reported to us within 4 business days and not assembled in any way before contacting us..
*Our terms and conditions laid out does not limit any statutory rights which may be available to the Australian consumer in respect of the product, including those under the Australian Consumer Law.
Australian Consumer Law
Nothing in this warranty policy limits or excludes any guarantees, warranties, representations or conditions implied or imposed by law, including the Australian Consumer Law (“ACL”) (or any liability under them) which by law may not be limited or excluded. If you are a “consumer” under the ACL, the following notice applies to you:
“Our goods come with warranties and guarantees that cannot be excluded under the Australian Consumer Law (“Consumer Guarantees”).
You are entitled to a replacement or a refund for a major failure and for compensation for any other reasonably foreseeable loss or damage.
You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.”
Accepting the Terms and Conditions I acknowledge that I have read and fully understand the following policies:
What information do we collect?
We collect information from you when you register on our site, place an order or fill out a form.
When ordering or registering on our site, as appropriate, you may be asked to enter your: name, e-mail address, phone number, credit card information or delivery address. You may, however, visit our site anonymously.
Google’s use of the DART cookie enables it to serve ads to your users based on their visit to your sites and other sites on the Internet.
What do we use your information for?
Any of the information we collect from you may be used in one of the following ways:
– To personalize your experience
Your information helps us to better respond to your individual needs.
– To improve our website
We continually strive to improve our website offerings based on the information and feedback we receive from you.
– To improve customer service
Your information helps us to more effectively respond to your customer service requests and support needs.
– To process transactions
Your information, whether public or private, will not be sold, exchanged, transferred, or given to any other company for any reason whatsoever, without your consent, other than for the express purpose of delivering the purchased product or service requested.
– To send periodic emails
The email address you provide for order processing, will only be used to send you information and updates pertaining to your order as well as sales, company news, updates, related product or service information and deals that may be of interest to you.
You may choose to Opt-out, see Opting out below for more details.
How do we protect your information?
We implement a variety of security measures to maintain the safety of your personal information when you place an order.
We offer the use of a secure server. All supplied sensitive/credit information is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our Payment gateway providers database only to be accessible by those authorized with special access rights to such systems, and are required to keep the information confidential.
After a transaction, your private information (credit cards, email address, phone number, etc.) will not be stored on our servers.
Yes (Cookies are small files that a site or its service provider transfers to your computers hard drive through your Web browser (if you allow) that enables the sites or service providers systems to recognize your browser and capture and remember certain information.
If you prefer, you can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies via your browser settings. Like most websites, if you turn your cookies off, some of our services may not function properly. However, you can still place orders by contacting customer service.
At any time you may opt out of receiving any communications from us (other than as required for our primary purpose or by law). Unless you opt out, your consent to receive communications from us and to the handling of your personal information as detailed above, will continue.
You may opt out by through your control panel (Requires your log-in) via the Campaign Subscription Center.
Do we disclose any information to outside parties?
We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others rights, property, or safety. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.
Third party links
Occasionally, at our discretion, we may include or offer third party products or services on our website. These third party sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these sites.
Terms and Conditions
Please also visit our Terms and Conditions section establishing the use, disclaimers, and limitations of liability governing the use of our website.
Customer Review system
By posting your customer review via our Product pages or our Customer review entry form, we reserve the right to review and publish your review on any of Hide and Seek Cubbies material. We will not alter or change your message unless made unpublishable due to technical restrictions, and if changes do occur, we will keep our best to maintain your review’s original intention and message. (Technical limits such as symbols ‘&’ or ‘-‘ cannot be used in our review system)
We may use your first name and first letter of your surname for the integrity of our published customer reviews. If you wish to be anonymous in your published review, please contact us on email@example.com.